Technical Consultant - Mexico
Position: Technical Consultant, Multos International
Location: Mexico City
Region: Mexico and Central America
General Description:
As a Technical Consultant in the Multos International team you will work with Multos International sales and technical experts to deliver cutting-edge smartcard payment solutions based on MULTOS operating system to the leading financial institutions and their card and personalization partners in Mexico and Central America.
Key Responsibilities:
Technical pre-sales support: you will work with our regional sales team and provide subject matter expertise in a highly specialized areas of smartcards, banking applications, PKI, ID, as well as smartcard issuance systems and related processes; you will work with regional issuers, personalization bureaus and card manufacturers to assist them with MULTOS card deployments.
Provide training: you will develop training material and deliver training targeted at smartcard issuers, industry associates & equipment vendors, application developers and/or manufacturing partners to facilitate issuance of MULTOS cards and solutions;
Provide EMV consultancy: analysis of issuer’s requirements, advising on industry best practices and best solutions to meet issuer, industry standards and certification requirements.
Assist customer with card deployment: from personalization profile definition, sample card preparation, demo solutions, to assistance with certification and production.
Post-sale support: provide 1st level support and troubleshooting of issues with product, applications, and or assistance in analyzing customer production issues. Conducted remotely and/or onsite, as required, to assist customers with MULTOS product rollout.
Liaison with global and regional financial scheme operators: to understand regional requirements, assess impact on our product range s and provide knowledge about regional market requirements feeding it back to Product Management team.
Contribute to Technical tools and documentation portfolio: contribute to innovation and improvements to expand the toolkit and technical documentation related to our product range.
Requirements:
To do this job, you must be proficient in technical support, project management, and integration, with solid working experience in smart cards, system deployment and/or validation. We are looking for someone with
Essential skills:
- Bachelor Degree in Electronic Engineering, Computer Science, etc.
- +3 years of experience in a smartcard and EMV banking related field (with “hands-on” technical role with customer facing aspect) in EMV projects;
- Hands on experience with smartcard products, tools, technical standards, banking applications ;
+3 years customer support – presales /post-sale support
- Fluent English and Spanish; excellent verbal and writing skills to be able to support regional customers in their native language as well as work efficiently with the rest of the globally dispersed Multos International team.
- driven and proactive personality capable to work independently on his/her own and as a part of the team;
- analytical skills, problem-solving and positive attitude, with the focus on customer needs;
- ability to travel domestically and internationally and work with a wide variety of business and cultural environments;
Desirable Criteria:
- Deployment of other smartcard solutions / applications or understanding of other, non-banking, smartcard markets such as PKI, e-ID.
- Experience with MULTOS technology;
- experience in structured programming / embedded systems (‘C’, assembler);
- knowledge of cryptographic systems and techniques;